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- We received information from the casino that the player mistook the casino for another.
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- For those using pula transfers or certain cryptocurrencies, processing might take a bit longer due jest to blockchain confirmation times or banking procedures.
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Player’s Account Has Been Closed And Winnings Confiscated
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We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due to the player’s lack of response owo our messages and questions, we were unable jest to investigate further and had jest to reject the complaint. The player from Thailand had his account closed and funds confiscated by Helspin due jest to alleged fraudulent activity. We requested further information and communication evidence from the player. However, the player did not respond jest to our messages and questions. Consequently, the complaint państwa rejected due jest to lack of information.